Keep the conversation
in context.
Connect the call audio and your microphone. Vea transcribes the conversation as it happens, so the latest symptom and your observations can shape the next step.
A second pair of ears for support
Stay with the call.
Find the next step.
Vea follows the conversation, brings relevant support knowledge into view, and helps you work through the problem. You keep the customer moving.
Built for support teams. Connected to Zendesk.
Vea on the callIllustrative call
Customer01:24
“My unit was working earlier. Now it won’t connect.”
Next step01
Start with what changed.
Ask when the connection dropped and what changed just before it happened.
Current call
A clear starting point before choosing a troubleshooting path.
One conversation. A clearer way through.Listen Find context Suggest Review
During the call
Less searching around.
More working it out.
You shouldn’t have to choose between listening to the customer and finding the information that helps them.
Keep the conversation
Bring the right
knowledge closer.
Vea searches Help Center articles and past Zendesk tickets. A deeper investigation can read case discussions to understand what actually happened.
One useful action.
Then the next.
Ask a question, try a supported check, or verify a fix. Tell Vea what happened and it updates the plan, keeping failed attempts and new facts in view.
Evidence, with context
A similar ticket
is a starting point.
The opening description tells you what went wrong. The discussion may tell you what helped. Vea makes that distinction visible.
Quick updates keep the call moving. Deeper research looks further when you need more context.
What Vea can draw onZendesk
Help Center articles
Product guidance and documented troubleshooting steps.
Past ticket matches
Similar symptoms found in search. Discussion may not yet be read.
Reviewed discussions
Case history read for an outcome and its relevance to this call.
A closed ticket alone is not evidence of a successful fix.
The agent stays in control
Help with the work.
Your call to make.
A suggestion you can question.
Correct the context, dismiss an irrelevant step, or tell Vea what you already tried.
A reply you can make your own.
Review and edit the draft, then copy it into Zendesk. Vea does not send it for you.
Ticket changes you approve.
Choose the suggested fields you want to apply. Saving them remains a separate action.